After-Sales That Sells Warranty, Spares & RMA SOP
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After-Sales That Sells: Warranty, Spares & RMA SOP
Philosophy
Fast, predictable service builds repeat business—especially in devotional categories.
Service blueprint
1)Triage (≤48h): scripted checks (power, cable, reset, firmware).
2)Swap stock: retailers hold a small pool to resolve DOA in-store.
3)Spare-part kits: ring bases, charging cables/docks, speaker remotes.
4)Ticket macros & tags: consistent notes reduce repeat contacts.
5)Quality loop: weekly review of top 5 failure codes → root-cause fix.
Warranty policy pointers
•Clear 1-year limited warranty; publish exclusions and examples.
•Provide a self-help video playlist (QR on box/manual).
•Track service lead time and NPS; share with partners quarterly.
CTA: Ask us for the swap-stock calculator and spare-part BOM.
