Privacy Policy

SECTION 01

Who we are and who controls your data

This Privacy Policy explains how Shenzhen Equantu Technology Co.,Ltd., operating under the brand name Equantu ("Equantu", "we", "us"), collects and processes personal data when you use https://www.equantu.com (the "Website"), request B2B materials, submit an inquiry, communicate with us, use an interactive Website feature or enter into a business relationship with us.

For personal data collected through this Website, Shenzhen Equantu Technology Co.,Ltd. is the data controller or equivalent responsible organization under applicable data-protection law. Our registered seat is in Shenzhen, Guangdong, People's Republic of China.

The Website is primarily a B2B, wholesale and OEM/ODM information platform. Equantu's active product focus includes Zikr Rings and Quran Speakers; selected project-based products may be available on request.

SECTION 02

Personal data we collect

2.1 Inquiry, catalog and project information

When you submit a form or request a catalog, quotation, specification sheet, evidence pack, OEM/ODM proposal or partner information, we may collect your name, business email, phone or WhatsApp number, company, country or region, business type, target market, estimated quantity, product or model interests, packaging or certification needs, message content and other information you choose to provide.

2.2 Communications and transaction records

If you contact us by email, WhatsApp, telephone or another channel, we process your contact details, message content and related correspondence. If a business transaction follows, we may also process quotation, order, payment, shipping, customs, warranty, RMA and after-sales records.

2.3 Technical, security and attribution data

When you use the Website, our servers and service providers may process technical data such as IP address, browser and device information, operating system, pages and files requested, timestamps, referring page, source URL, language, approximate region, security events and UTM or similar campaign parameters. This data is used to deliver and secure the Website, diagnose errors, prevent abuse and understand how inquiries reach us.

2.4 Optional location features

If you choose a feature such as "Use current location" on the Prayer Times page, your browser will ask for permission before providing geographic coordinates. If permission is granted, the coordinates are processed to calculate prayer times, locate a nearby supported region or determine Qibla-related information. We do not request precise location unless you actively use such a feature, and you can withdraw browser permission at any time.

2.5 Cookies and similar technologies

The Website may use cookies, local storage or similar technologies for essential functions, security, preferences and, where enabled, analytics or campaign measurement. More detail is provided in Section 04.

SECTION 03

Purposes and legal bases

Depending on the context and the law that applies, we process personal data for the following purposes and legal bases:

• Responding to inquiries and taking pre-contract steps: to send requested materials, discuss products, prepare quotations and evaluate OEM/ODM or partner projects. The legal basis is performance of a contract or steps requested before entering a contract, and/or our legitimate interest in responding to business inquiries.
• Performing business transactions: to process orders, coordinate production and shipping, receive payment and provide warranty or after-sales support. The legal basis is contract performance.
• Legal and compliance obligations: to keep accounting, tax, customs, product-compliance or dispute records where required by law.
• Website operation, security and improvement: to deliver content, protect systems, prevent fraud or spam, troubleshoot, measure performance and improve the Website. The legal basis is our legitimate interest in operating a secure and effective B2B website.
• Non-essential cookies, analytics or marketing: where applicable law requires consent, these technologies are used only after consent. You may withdraw consent at any time without affecting earlier lawful processing.

Where we rely on legitimate interests, those interests include answering professional inquiries, managing supplier and customer relationships, protecting our Website and business, improving services and establishing or defending legal claims. We balance those interests against the rights and expectations of the individuals concerned.

SECTION 04

Cookies, fonts and consent choices

Strictly necessary technologies may be used without optional consent where permitted because they are required to provide a feature you request, maintain security, remember a necessary choice or transmit Website content. Non-essential analytics, advertising or cross-site tracking technologies should be activated only after consent where the law requires it.

You can use any consent controls provided on the Website and can also manage cookies through your browser. Blocking essential technologies may prevent some features from working.

At the date of this policy, certain pages may load Google Fonts from Google-operated servers. When that happens, the browser may send Google technical request data such as an IP address, browser information and the page requesting the font. We may replace remotely hosted fonts with locally hosted files without changing the substantive purposes described here.

SECTION 05

Who may receive personal data

We disclose personal data only when reasonably necessary for the purposes described in this policy. Recipient categories may include:

• Website hosting, content delivery, security, form-processing, email and IT-support providers;
• communication providers, including WhatsApp / Meta, when you choose to use those services;
• payment, banking, logistics, freight, customs and delivery providers when a transaction requires them;
• professional advisers, auditors, insurers and legal counsel;
• public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required or necessary to protect rights; and
• a successor or transaction party in connection with a genuine merger, reorganization, financing or sale of relevant business assets, subject to appropriate confidentiality measures.

We do not sell or rent personal data to third parties for their independent marketing.

SECTION 06

International data transfers

Equantu is established in Shenzhen, People's Republic of China, and personal data may be processed in China. Service providers or transaction partners may also process data in other countries. Those countries may have data-protection rules that differ from the rules in your location.

Where the GDPR, UK GDPR or another transfer law applies, we use a legally permitted transfer mechanism and appropriate safeguards where required, which may include an adequacy decision, contractual safeguards or another lawful derogation. You may contact us to request information about safeguards relevant to a particular transfer.

SECTION 07

How long we retain data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected. The applicable period depends on the type of record:

• business inquiries and correspondence are kept while the discussion is active and for a reasonable follow-up period;
• orders, invoices, shipping, warranty and compliance records are kept for the applicable contractual, accounting, tax, customs and limitation periods;
• security and technical logs are kept for a limited period appropriate to security, troubleshooting and abuse prevention; and
• consent records and data-rights requests are kept as needed to demonstrate compliance and resolve disputes.

When data is no longer required, we delete or anonymize it unless continued retention is legally required.

SECTION 08

Your rights and choices

Your rights depend on your location and applicable law. Where the GDPR or UK GDPR applies, you may have the right to:

• request access to personal data and information about its processing;
• request correction of inaccurate or incomplete data;
• request deletion of personal data in applicable circumstances;
• request restriction of processing;
• object to processing based on legitimate interests and object at any time to direct marketing;
• receive certain data in a portable format;
• withdraw consent at any time where processing is based on consent; and
• lodge a complaint with a competent data-protection supervisory authority.

To exercise a right, email [email protected]. We may need to verify your identity and clarify the scope of the request. We will respond within the period required by applicable law.

SECTION 09

Business communications and marketing

We may follow up on a request you submit and may send business information that is directly related to the products or cooperation you asked about. Where separate consent is required for marketing, we will request it. You can ask us to stop promotional communications at any time by replying to the message or contacting us.

SECTION 10

Automated decision-making

We do not use personal data collected through this Website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

SECTION 11

Security

We apply reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. Access is limited to people and providers that need the data for an authorized purpose. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

SECTION 12

Children's privacy

The Website is intended for professional buyers, businesses and partners and is not directed to children. We do not knowingly collect personal data from children through the Website. If you believe a child has submitted personal data, contact us so we can review and delete it where appropriate.

SECTION 13

External sites and services

The Website links to external services and separate retail websites, including WhatsApp, itasbeeh.net, equantustore.com and equantulife.com. Their privacy practices are governed by their own policies. This Privacy Policy does not automatically apply to a separate mobile app, retail store or third-party service unless that service expressly links to this policy.

SECTION 14

Changes to this policy

We may update this Privacy Policy to reflect changes in our Website, processing activities, service providers or legal obligations. The "Last updated" date identifies the current version. Material changes will be published on this page and, where required, communicated through an additional notice or renewed consent request.

SECTION 15

Contact us

For a privacy question, complaint or rights request, contact Shenzhen Equantu Technology Co.,Ltd. at [email protected], by phone / WhatsApp at +86 177 2744 3002, or through the contact page.